Frequently asked questions
What is a default shipping address?
What is a default credit card?
Can I change the expiry date of a credit card in my list?
Can I have more than one Billing address?
Can I have more than one shipping address?
What is a destination zone?
Why do I have to select a destination zone for each address?
How can I add a shipping address to my address list?
Can I delete an address from my address list?
How do I make changes to an address in my list?
How do I check the status of my order?
How do I cancel an order?
As a registered customer, what are my other benefits?
I already have an account with you. Do I need to register myself again on your web store?
Can I place an order without registering my account?
How can I place an order without using my credit card?
Why do I sometimes get this message - "There are more number of shoppers than the shop can allow!! Please come back after some time."?
What should I do if I forget my password?
What is a default shipping address?
You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.
What is a default credit card?
You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.
Can I change the expiry date of a credit card in my list?
Yes. To update credit card information, click on Account Info. Click on Credit Card Details button in the Account Info page. Select the card from the list and click on Update Credit Card button.
Can I have more than one billing address?
No. You cannot have more than one billing address. But you can change your billing address by editing it.
Can I have more than one shipping address?
Yes. You can specify as many shipping addresses as you want.
What is a destination zone?
Shipping charges on your order depend on where your order has to be shipped and the delivery method you select. Unlike some web stores, who intimate you about shipping charges after you have placed the order, we believe that it would help our customers to know the total value of their order, including shipping. To calculate shipping charges on your order, we have grouped geographical areas into destination zones. Select the destination zone nearest to your shipping address.
Why do I have to select a destination zone for each address?
Unlike some other web stores, we display the shipping charges on your order as soon as you pick your delivery method. This will tell you the total value of your order inclusive of shipping and taxes. Selecting a destination zone helps us to be more accurate in our calculations of shipping charges.
If you live in the USA, the sales tax levied on a customer depends on the tax jurisdiction he comes under. For instance, if you purchase items for use in the State of California, USA, you would be charged California Sales Tax. If you live outside the USA, the taxes you pay depend on the country you live in. The tax zones are the various jurisdictions under which you could fall.
Why do I have to select a tax zone with my billing address?
The taxes on your order depend on the tax zone that you belong to. You must select the tax zone that your billing address falls in for this purpose.
How can I add a shipping address to my address list?
To add a shipping address, click on Account Info. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address.
Can I delete an address from my address list?
No. You cannot delete any address but you could change it by editing it.
How do I make changes to an address in my list?
To edit an address, click on Account Info. The details of your account are displayed. Click on the Edit button below the address that has to be changed.
How do I check the status of my order?
To check the status of an order, click on the Order Tracking button. If you know your order number, enter it and click on the View Order button. If you do not know your order number, click on the Order Summary button; all the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.
How do I cancel an order?
To cancel an order, you must contact our customer service executive either by mail or through telephone and they will give you further information.
As a registered customer, what are my other benefits?
As a registered customer, you become entitled to special discount schemes and promotional pricing offers. These schemes would become available to you not only on orders you place at our web store but also to orders through other channels.
I already have an account with you. Do I need to register myself again on your web store?
No. If you already have an account with us, contact our Customer Service; they will give you your login name and password. You can login and then change your password.
Can I place an order without registering my account?
Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us.
How can I place an order without using my credit card?
The other payment options available to you are payment using Microsoft Wallet or through check. If you have installed Microsoft Wallet, click on the Microsoft Wallet payment option. To pay through check, click on Other. Your order will be created. You may send your check to our address by quoting your order number. If you need any help, please contact our Customer Service Executive.
Why do I sometimes get this message - "There are more number of shoppers than the shop can allow!! Please come back after some time."?
This message will appear if the number of customers in the on-line shop exceeds the number that can be handled by the system. This message is displayed to any customer who visits the shop after the limit for permissible shoppers has been reached.
What should I do if I forget my password?
If you forget your password, click on the Forgot Password link in the Account login page. Your password will be mailed to the e-mail address that you have given as part of your account information.
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